At Mullingar Dental Centre, our commitment to your dental health is guided by our core values:

• Compassion: We treat every patient with empathy, understanding, and respect.
• Excellence: We strive for the highest standards in dental care, using the latest techniques and technologies.
• Integrity: We are honest and transparent in our communications and actions, ensuring trust and confidence.
• Patient-Centred Care: Your needs and preferences are at the heart of everything we do, and we work collaboratively to achieve the best outcomes.
• Continuous Improvement: We are dedicated to ongoing learning and development to enhance our skills and services.

• Appointment Confirmation: Please confirm your appointment via phone, text, or email at least 24 hours in advance.
• Cancellation Policy: We require at least 48 hours' notice for any appointment cancellations or rescheduling. Late cancellations or missed appointments may incur a cancellation fee.
• Late Arrivals: If you are more than 15 minutes late for your appointment, we may need to reschedule to accommodate other patients.

• Payment Methods: We accept credit cards, debit cards, cash, cheque, payments through stripe, finance and insurance. Bank Transfer is also available.
• Insurance: Please provide your insurance details before your appointment. Co-payments and deductibles are required at the time of service. We will issue receipts for all payments, which you can use to claim reimbursement from your insurance company. Please note that some insurance providers may also request a detailed report from us to process your claim. We are prepared to provide these reports upon request to facilitate your insurance claims process.
• Deposits: For certain treatments, a deposit may be required prior to scheduling. This deposit will be applied to the total cost of the treatment.
• Outstanding Balances: Payments for services rendered are expected at the time of your visit. Outstanding balances must be settled before scheduling future appointments.
• Refunds: Deposits that are eligible for refund will be returned using the same payment method that was used for the initial transaction. If your account is in credit please request that the amount is refunded back to you after your appointment. This is not automatically actioned.
• Refund Policy: Fees for dental services reflect the time, expertise, and materials required for your treatment. If you are unsatisfied with the outcome of your treatment or if there are extenuating circumstances, please contact our Practice Manager, Sandra, at sandra@familydentist.ie. We take all concerns seriously, and any request for a refund will be carefully evaluated on a case-by-case basis.

• Health Information: Please keep us informed of any changes in your health, medication, or dental history. Accurate information helps us provide the best care possible.
• Respectful Environment: We strive to create a comfortable and respectful environment for all. Please be courteous to our staff and other patients.
• Request for Dental Clearance Certificates: If you require a dental clearance certificate for medical procedures, please inform us in advance so we can ensure that all necessary evaluations are completed timely. This helps facilitate your care and meet any specific health requirements.
• Requesting Dental Records: If you need to access or transfer your dental records, please submit a written request to email to sandra@familydentist.ie. We will process your request and provide the records within a legally compliant timeframe. There may be a nominal fee for copying and sending records, depending on the extent of the request.

• Consent for Recording: In certain cases, it may be necessary to record consultations for training, quality assurance, or documentation purposes. If a recording is required, your consent will be obtained prior to the start of the consultation. You have the right to decline, and your decision will not affect your care in any way.
• Photographs: During your consultation, we may take photographs of your teeth or mouth to be added to your patient file. Additionally, a photograph will be taken at the front desk to be added to your initial patient file. These photos assist in documenting your dental condition and help us in providing personalized care. Your consent will be obtained prior to taking any photographs.

• Dental Emergencies: If you experience a dental emergency during office hours, please contact us immediately. For after-hours emergencies, follow the instructions provided on our voicemail.

• Patient Information: We are committed to protecting your privacy. Your personal and medical information will be kept confidential in accordance with GDPR regulations.

• Submitting a Complaint: If you have any concerns or complaints about the care you received, please direct them to our Practice Manager, Sandra, by sending an email to sandra@familydentist.ie. Sandra will investigate the matter and provide you with advice and resolution as promptly as possible. We value your feedback and are committed to addressing any issues to improve our services.

We appreciate your understanding and cooperation with these policies. Our goal is to provide you with the highest quality dental care in a safe and welcoming environment.

If you have any questions do not hesitate to contact us at info@familydentist.ie. Thank you for being a part of our dental family!

Management at Mullingar Dental Centre